Challenge: The insurance company just sent you an explanation of benefits for a client with a refusal to pay. What do you do? 1. Send the client a bill for the complete amount. 2. Bill the client at your usual customary rate. 3. Submit an insurance appeal for the client. 4. Write the bill off.
Challenge: The client with the frozen shoulder presents with the same stiffness as the last two visits. You ask her about her home program. She does not even remember what exercises you taught her. Apparently, she is not complying with the home program. What do you say or do to encourage compliance? This is one
Challenge: The client you treated 8 years ago seeks medical records to document a disability. You shredded their records last year. They are dismayed. What do you do? You can offer to compose a report based on what you remember, if you remember, and provide it to the client. If the client was well-known to
You are working on a client with muscle pain and very tender trigger points (TPs). As you dig into the muscle with manual therapy or massage, the client is jumping and complaining about the pain. What do you do? Choices: 1. Keep digging, you think, no pain, no gain. 2. Stop digging and work on
Challenge: A prospective client contacts your office for care. You do not accept their particular insurance, they may be hesitant to make that appointment. What do you say to encourage them to come to you for care? Before the phone sounds the usual “click”, be sure to catch their attention. Typically, after they hear you
Challenge: What do you do when a patient presents with multiple issues in the same visit, and you do not have time to address all of their concerns? Clinical problem solving requires the ability to prioritize. 1. Pain If pain is the overriding issue, use the Numeric Pain Rating Scale to determine which region is