Insurance Companies and Clients

Challenge: The insurance company just sent you an explanation of benefits for a client with a refusal to pay. What do you do? 1. Send the client a bill for the complete amount. 2. Bill the client at your usual customary rate. 3. Submit an insurance appeal for the client. 4. Write the bill off.

Patient Records and Shredding Documents

Challenge: The client you treated 8 years ago seeks medical records to document a disability. You shredded their records last year. They are dismayed. What do you do? You can offer to compose a report based on what you remember, if you remember, and provide it to the client. If the client was well-known to

How to encourage prospective client contacts

Challenge: A prospective client contacts your office for care. You do not accept their particular insurance, they may be hesitant to make that appointment. What do you say to encourage them to come to you for care? Before the phone sounds the usual “click”, be sure to catch their attention. Typically, after they hear you

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